Shammout, A. B. . ., and A. K. . . Jawazneh. “The Effect of Implementing Total Quality Management (TQM) on the Performance of Employees: A Field Study on Private Service Organizations in Amman”. Jordan Journal of Business Administration, vol. 18, no. 1, Apr. 2022, http://jjournals.ju.edu.jo/index.php/JJBA/article/view/24.