أثر البنية التحتية التكنولوجية على الابتكار الإداري: الدور الوسيط لعمليات إدارة المعرفة

Ahmad  Hassan Smadi; Jumana   Ziad AL Zoubi; Ra’ed   Masa’deh

doi:10.35516/jjba.v21i3.1615

Authors

Ahmad Hassan Smadi the University of Jordan
Jumana Ziad AL Zoubi the University of Jordan
Ra’ed Masa’deh The University of Jordan https://orcid.org/0000-0002-9070-3732

DOI:

https://doi.org/10.35516/jjba.v21i3.1615

Keywords:

Technological Infrastructure, Knowledge Management Processes, Managerial Innovation, Jordan.

Abstract

This study aimed to identify the impact of the technological infrastructure on managerial innovation in the Jordanian Ministry of Interior with evaluating the mediating role of knowledge management processes (knowledge acquisition, knowledge storage, knowledge transfer, and knowledge application). The study adopted the descriptive analytical causal approach to achieve its objectives; the study used the simple random sample method by distributing an electronic questionnaire consisting of (32) items that measure the study variables. The study population was represented by all workers in the centers of the governorates of the Jordanian Ministry of Interior, which numbered (515) employees, while the study sample consisted of (327) employees. The results showed that there is a positive impact of the technological infrastructure and knowledge management processes on managerial innovation, where the coefficient of determination (R²) indicates that the technological infrastructure with knowledge management processes as an intermediate role explains (77.4%) of the variation in managerial innovation as a dependent variable. The study recommended based on the results developing strategies to employ the technological infrastructure and use its components to improve managerial innovation. Also, the study recommended the necessity of activating the official means of communication and exploiting the available knowledge resources to explore creative ideas and apply them through the administrative units in the governorates of the Jordanian Ministry of Interior.

Author Biographies

Ahmad Hassan Smadi , the University of Jordan

Postgraduate, School of Business, the University of Jordan

Jumana Ziad AL Zoubi, the University of Jordan

Jumana Ziad Al Zoubi is an Associate Professor of Knowledge management at the Department of Public Administration, School of Business, the University of Jordan, Jordan. She holds a PhD in Knowledge Management in Public Sector, from the Faculty of Economics & Political Science, the University of Cairo, Egypt. Her current research interests include Knowledge Management, National and Organizational Culture, Organizational development, Leadership, and innovation.

Ra’ed Masa’deh, The University of Jordan

Ra’ed Masa’deh is a Professor of Management Information Systems at the University of Jordan, Jordan. He received his Ph.D. from the University of Nottingham, UK. Prof. Ra'ed Masa’deh served as an Honor Professor at the University of Warwick, UK, 2018-2019. Currently, he acts as the Dean of the Business School at The University of Jordan located in Amman. Initially, he acted as the Dean of the Faculty of Tourism & Hospitality at The University since 2015, 2016-2020 as the Dean of the School of Business at The University of Jordan-Aqaba located in Aqaba, the Assistant President for Accreditation & Quality Assurance, 2020-2021, and then the Assistant President for Academic Affairs, 2021-2022. Prof. Masa'deh won Abdul Hameed Shoman Arab Researchers Award in Economics and Administration Sciences in 2019, and got the Distinguished Researcher Award in the Field of Humanities at the University of Jordan for two times, the years 2014 & 2018. Also, he got the Highly Cited Researchers Award based on Scopus Profiles from the University of Jordan in 2019, and the Federation of Arab Scientific Research Councils Award against Coronavirus (COVID-19) Pandemic Disease in 2020. Prof. Ra’ed Masa’deh research interests include Knowledge Economy, IT-Business Strategic Alignment, Information Management, Knowledge Management Capabilities, IT-based Competitive Advantages, Quantitative Methods, and Structural Equation Modeling. His research has been published in journals including Computers in Human Behavior; Journal of Enterprise Information Management; Journal of Medical Internet Research; International Journal of Business Information Systems; VINE Journal of Information and Knowledge Management Systems; Journal of Management Development; Management Research Review; Benchmarking: An International Journal; International Journal of Organizational Analysis; Review of International Business and Strategy; Tourism and Hospitality Research; Journal of Hospitality and Tourism Technology; Interdisciplinary Journal of Information, Knowledge, and Management; International Journal of Knowledge Management Studies; and International Journal of Business Innovation and Research.