KHAMET, S. . .; BESSA, S. . .; ABDELHAMID, F. . . Modeling the Relationship Between Service Encounter and Customer Satisfaction through Perceived Value As a Mediator Variable and Personal Variables As Moderator Variables Using SEM PLS. Jordan Journal of Business Administration, [S. l.], v. 21, n. 1, p. 103–121, 2025. DOI: 10.35516/jjba.v21i1.1583. Disponível em: https://jjournals.ju.edu.jo/index.php/JJBA/article/view/1583. Acesso em: 3 dec. 2025.