H. Al-Wishah, Raed, Ghazi A. Al-Weshah, Husam M. Abu-Hamour, and Khalid N. Alzubi. “Service Quality and Customer Loyalty: Evidence from Jordanian Banks”. Jordan Journal of Business Administration 18, no. 4 (October 10, 2022). Accessed December 3, 2025. https://jjournals.ju.edu.jo/index.php/JJBA/article/view/454.