Impact of Trust on Innovation: The Mediating Effect of Knowledge Sharing at Jordanian Hospitals
Keywords:
Trust, Innovation, Knowledge sharing, Jordanian hospitalsAbstract
This study aimed at investigating the effect of trust on innovation, as well as examining the mediating role of knowledge sharing, at Jordanian hospitals. The study population consisted of all Jordanian hospitals, whereas the study sample consisted of Jordanian hospitals located in the capital city of Amman. The unit of analysis consisted of top, middle and lower management levels in these hospitals. A questionnaire-based survey was used to collect primary data concerned with the study’s variables. In order to achieve the objectives of the study and to test its hypotheses, the descriptive-analytical method was used. The results of testing the hypotheses revealed that there is a positive effect of trust on innovation, as well as a positive effect of trust on knowledge sharing at Jordanian hospitals at the significance level (α ≤0.05). Furthermore, the results revealed that there is a positive effect of knowledge sharing on innovation at Jordanian hospitals at the significance level (α ≤0.05). Lastly, it was concluded that knowledge sharing plays a significant positive mediating role in enhancing the effect of trust on innovation in Jordanian hospitals. Based on these findings, the study recommends building a culture of trust, cooperation and teamwork among workers, encouraging knowledge-sharing behaviors and providing support and resources to enable and facilitate knowledge sharing and innovation activities.
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