أثر الثقة على الابتكار واختبار العامل الوسيط: مشاركة المعرفة في المستشفيات الأردنية
الكلمات المفتاحية:
الثقة، الابتكار، مشاركة المعرفة، المستشفيات الأردنيةالملخص
هدفت الدراسة إلى التعرف إلى أثر الثقة بين العاملين على الابتكار، واختبار مشاركة المعرفة كعامل وسيط في المستشفيات الأردنية. تكوّن مجتمع الدارسة من المستشفيات الأردنية كافة، وشملت عينة الدراسة المستشفيات الأردنية الواقعة ضمن حدود العاصمة الأردنية (عمّان). وتألفت وحدة التحليل من مديري الإدارات العليا والوسطى والدنيا في المستشفيات الأردنية. وتم استخدام استبانة في الدراسة الاستقصائية لجمع البيانات الأولية المتعلقة بمتغيرات الدراسة. ولتحقيق أهداف الدراسة واختبار فرضياتها، استُخدِم المنهج الوصفي التحليلي. وتوصلت الدراسة إلى مجموعة من النتائج أهمها: وجود أثر إيجابي للثقة على الابتكار، بالإضافة إلى وجود أثر إيجابي للثقة على مشاركة المعرفة في المستشفيات الأردنية عند مستوى المعنوية (α≤ 0.05). علاوة على ذلك، أظهرت النتائج أن هناك تأثيراً إيجابياً لمشاركة المعرفة على الابتكار في المستشفيات الأردنية عند مستوى المعنوية(α≤ 0.05) . وأخيراً، تم التوصل إلى أن مشاركة المعرفة تلعب دوراً إيجابياً في تعزيز تأثير الثقة على الابتكار في المستشفيات الأردنية. وفي ضوء النتائج السابقة، أوصت الدراسة بضرورة بناء ثقافة الثقة، وتوفير بيئة من التعاون والعمل الجماعي بين العاملين، وتشجيع سلوكيات مشاركة المعرفة في المستشفيات الأردنية. كما تشجع الدراسة المستشفيات على توفير سبل الدعم والمساندة، والموارد اللازمة لتمكين وتسهيل أنشطة مشاركة المعرفة والابتكار.
المراجع
Abu El-Ella, N., Bessant, J., & Pinkwart, A. 2016. Revisiting the Honorable Merchant: The Reshaped Role of Trust in Open Innovation. Thunderbird International Business Review, 58 (3): 261-275.
Abu-Jalil, M. M. 2018. Evaluating the Impact of Some Organizational Health Dimensions on Sales and Marketing Delegate Performance in Jordanian Insurance Companies. Jordan Journal of Business Administration, 14 (1): 53-79.
Afsar, B. 2016. The Impact of Person-Organization Fit on Innovative Work Behavior: The Mediating Effect of Knowledge Sharing Behavior. International Journal of Health Care Quality Assurance, 29 (2): 104-122.
Alamir, P., & Navimipour, N.J. 2016. Trust Evaluation between Users of Social Networks Using the Quality of Service Requirements and Call Log Histories. Kybernetes, 45 (10): 1505-1523.
Al-Hyari, J.F., & Al-Nsour, M.M. 2020. The Impact of Total Innovation Management on Organizational Development in Jordanian Small and Medium-sized Industrial Companies. Jordan Journal of Business Administration, 16 (1): 195-211.
Allameh, M. 2018. Antecedents and Consequences of Intellectual Capital: The Role of Social Capital, Knowledge Sharing and Innovation. Journal of Intellectual Capital, 19 (5): 858-874.
Alsharo, M., Gregg, D., & Ramirez, R. 2017. Virtual Team Effectiveness: The Role of Knowledge Sharing and Trust. Information and Management, 40 (5): 479-490.
Anderson, N., Potočnik, K., & Zhou, J. 2014. Innovation and Creativity in Organizations: A State-of-the-Science Review, Prospective Commentary and Guiding Framework. Journal of Management, 40 (5): 1297-1333
Andreeva, T., & Kianto, A. 2011. Knowledge Processes, Knowledge Intensity and Innovation: A Moderated Mediation Analysis. Journal of Knowledge Management, 15 (6): 1016-1034.
Arif, M., Al Zubi, M., Gupta, A., Egbu, C., & Islam, R. 2017. Knowledge Sharing Maturity Model for Jordanian Construction Sector. Engineering, Construction and Architectural Management, 24 (1): 170-188.
Arif, M., Al-Zubi M., & Gupta, A.D. 2015. Understanding Knowledge Sharing in the Jordanian Construction Industry. Construction Innovation, 15 (3): 333-354.
Bartol, K.M., & Srivastava, A. 2002. Encouraging Knowledge Sharing: The Role of Organizational Reward Systems. Journal of Leadership and Organizational Studies, 9 (1): 64-76.
Brattström, A., Löfsten, H., & Richtnér, A. 2015. Similar, Yet Different: A Comparative Analysis of the Role of Trust in Radical and Incremental Product Innovation. International Journal of Innovation Management, 19 (4): 15-33
Brown, P.R., & Calnan, M.W. 2016. Chains of (Dis)-Trust: Exploring the Underpinnings of Knowledge: Sharing and Quality Care across Mental Health Services. Sociology of Health & Illness, 38 (2): 286-305.
Cameli, A., Gelbard, R., & Reiter-Palmon, R. 2013. Leadership, Creative Problem-solving Capacity and Creative Performance: The Importance of Knowledge Sharing. Human Resource Management, 52 (1): 95-122.
Charterina, J., Landeta, J., & Basterretxea, I. 2018. Mediation Effects of Trust and Contracts on Knowledge-sharing and Product Innovation: Evidence from The European Machine Tool Industry. European Journal of Innovation Management, 21 (2): 274-293.
Chen, C-J., Huang, J-W., & Hsiao, Y-C. 2010. Knowledge Management and Innovativeness: The Role of Organizational Climate and Structure. International Journal of Manpower, 31 (8): 848-870.
Chen, X., Zhou, Y., Probert, D., & Su, J. 2017. Managing Knowledge Sharing in Distributed Innovation from the Perspective of Developers: Empirical Study of Open-source Software Projects in China. Technology Analysis & Strategic Management, 29 (1): 1-22.
Davenport, T., & Prusak, L. 1998. Learn How Valuable Knowledge Is Acquired, Created, Bought and Bartered. The Australian Library Journal, 47 (3): 268- 272.
Donate, M.J., & Guadamillas, F. 2011. Organizational Factors to Support Knowledge Management and Innovation. Journal of Knowledge Management, 15 (6): 890-914.
Farooq, R. 2018. A Conceptual Model of Knowledge Sharing. International Journal of Innovation Science, 10 (2): 238-260.
Golipour, R., Jandaghi, G., Mirzaei, M.A., & Arbatan, T.R. 2011. The Impact of Organizational Trust on Innovativeness at the Tehran Oil Refinery Company. African Journal of Business Management, 5 (7): 2660-2667
Han, Y., & Chen, G. 2018. The Relationship between Knowledge Sharing Capability and Innovation Performance within Industrial Clusters: Evidence from China. Journal of Chinese Economic and Foreign Trade Studies, 11 (1): 32-48.
Hardwick, J., Anderson, A.J., & Cruickshank, D. 2013. Trust Formation Processes in Innovative Collaborations: Networking as Knowledge Building Practices. European Journal of Innovation Management, 16 (1): 4-21.
Holste, J.S., & Fields, D. 2010. Trust and Tacit Knowledge Sharing and Use. Journal of Knowledge Management, 14 (1): 128-140.
Hussein, A.T.T., Singh, S.K., Farouk, S., & Sohal, A.S. 2016. Knowledge Sharing Enablers, Processes and Firm Innovation Capability. Journal of Work Place Learning, 28 (8): 484- 495.
Jain, K.K., Sandhu, M.S., & Goh, S.K. 2015. Organizational Climate, Trust and Knowledge Sharing: Insights from Malaysia. Journal of Asia Business Studies, 9 (1): 54-77.
Khvatova, T., Block, M., Zhukov, D., & Lesko, S. 2016. How to Measure Trust: The Percolation Model Applied to Intra-organizational Knowledge Sharing Networks. Journal of Knowledge Management, 20 (5): 918-935.
Kim, T.T., & Lee, G. 2013. Hospitality Employee Knowledge-sharing Behaviors in the Relationship between Goal Orientations and Service Innovative Behavior. International Journal of Hospitality Management, 34 (6): 324-337.
Koohang, A., Paliszkiewicz, J., & Goluchowski, J. 2017. The Impact of Leadership on Trust, Knowledge Management and Organizational Performance: A Research Model. Industrial Management and Data Systems, 117 (3): 521-537.
Le, P.B., & Lei, H. 2018. The Mediating Role of Trust in Stimulating the Relationship between Transformational Leadership and Knowledge Sharing Processes. Journal of Knowledge Management, 22 (3): 521-537.
Lee, V.H., Leong, L.Y., Hew, T.S., & Ooi, K.B. 2013. Knowledge Management: A Key Determinant in Advancing Technological Innovation? Journal of Knowledge Management, 17 (6): 848- 872.
Lei, H., Nguyen, T.T., & Le, P.B. 2019. How Knowledge Sharing Connects Interpersonal Trust and Innovation Capability: The Moderating Effect of Leadership Support. Chinese Management Studies,13 (2): 276-298.
Liao, S., Wu, C., Hu, D., & Tsui, K. 2010. Relationships between Knowledge Acquisition, Absorptive Capacity and Innovation Capability: An Empirical Study on Taiwan’s Financial and Manufacturing Industries. Journal of Information Science, 36 (1): 19-35.
Ma, Z., Huang, Y., Wu, J., Dong, W., & Qi, L. 2014. What Matters for Knowledge Sharing in Collectivistic Cultures? Empirical Evidence from China. Journal of Knowledge Management, 18 (5): 1004-1019.
Mafabi, S., Nasiima, S., Muhimbise, E.M., Kasekende, F., & Nakiyonga, C. 2017. The Mediation Role of Intention in Knowledge Sharing Behavior. VINE Journal of Information and Knowledge Management Systems, 47 (2): 172-193.
Mikkawi, B., Masadeh, R.M., & AlLozi, M. 2017. Impact of Knowledge Management Infrastructure on Academic Staff Effectiveness: An Empirical Study at the University of Jordan. Jordan Journal of Business Administration, 13 (1): 95-127.
Mura, M., Lettieri, E., Radaelli, G., & Spiller, N. 2013. Promoting Professionals’ Innovative Behaviour through Knowledge Sharing: The Moderating Role of Social Capital. Journal of Knowledge Management, 17 (4): 527-544.
Nonaka, I., & Takeuchi, H. 1995. The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York, NY.
Podrug, N., Filipović, D., & Kovač, M. 2017. Knowledge Sharing and Firm Innovation Capability in Croatian ICT Companies. International Journal of Manpower, 38 (4): 632-644.
Politis, J.D. 2003. The Connection between Trust and Knowledge Management: What Are Its Implications for Team Performance. Journal of Knowledge Management, 7 (5): 55-66.
Rutten, W., Blaas- Franken, J., & Martin, H. 2016. The Impact of (Low) Trust on Knowledge Sharing. Journal of Knowledge Management, 20 (2): 199-214.
Samadi, B., Wei, C.C., & Wan Yusoff, W.F. 2015. The Influence of Trust on Knowledge Sharing Behavior among Multigenerational Employees. Journal of Information & Knowledge Management, 14 (4): 1550034.
Sankowska, A. 2013. Relationships between Organizational Trust, Knowledge Transfer, Knowledge Creation and Firm’s Innovativeness. The Learning Organization, 20 (1): 85-100.
Sergeeva, A., & Andreeva, T. 2016. Knowledge Sharing Research: Bringing Context Back in. Journal of Management Inquiry, 25 (3): 240-261.
Sherchan, W., Nepal, S., & Paris, C. 2013. A Survey of Trust in Social Networks. ACM Computing Surveys (CSUR), 45 (4): 47.
Song, Z.H. 2015. Organizational Learning, Absorptive Capacity, Imitation and Innovation: Empirical Analyses of 115 Firms across China. Chinese Management Studies, 9 (1): 97-113.
Tsai, M., & Cheng, N. 2012. Understanding Knowledge Sharing between IT Professionals: An Integration of Social Cognitive and Social Exchange Theory. Behaviour & Information Technology, 31 (11): 1069-1080.
Van den Hooff, B., & De Ridder, J.A. 2004. Knowledge Sharing in Context: The Influence of Organizational Commitment, Communication Climate and CMC Use on Knowledge Sharing. Journal of Knowledge Management, 8 (6): 117-130.
Wang, J., Yang, J., & Xue, Y. 2017. Subjective Well-being, Knowledge Sharing and Individual Innovation Behavior: The Moderating Role of Absorptive Capacity. Leadership and Organization Development Journal, 38 (8): 1110-1127
Wang, L., Yeung, J.H.Y., & Zhang, M. 2011. The Impact of Trust and Contract on Innovation Performance: The Moderating Role of Environmental Uncertainty. International Journal of Production Economics, 134 (1): 114-122.
Wang, Z.N., & Wang, N.X. 2012. Knowledge Sharing, Innovation and Firm Performance. Expert Systems with Applications, 39 (10): 8899-8908.
Wu, C.F. 2016. The Relationship between Business Ethics Diffusion, Knowledge Sharing and Service Innovation. Management Decision, 54 (6): 1343-1358.
Yang, Z., Nguyen, V.T., & Le, P.B. 2018. Knowledge Sharing Serves As a Mediator between Collaborative Culture and Innovation Capability: An Empirical Research. Journal of Business and Industrial Marketing, 33 (7): 958-969.
Zhang, M., Zhao, X., & Lyles, M. 2018. Effects of Absorptive Capacity, Trust and Information Systems on Product Innovation. International Journal of Operations and Production Management, 38 (2): 493-512.
Zhou, K.Z., & Li, C.B. 2012. How Knowledge Affects Radical Innovation: Knowledge Base, Market Knowledge Acquisition and Internal Knowledge Sharing. Strategic Management Journal, 33 (9): 1090-1102.
Zhou, Y., Zhang, Y., Montoro, & Sánchez, A. 2011. Utilitarianism or Romanticism: The Effect of Rewards on Employees' Innovative Behaviour. International Journal of Manpower, 32 (1): 81-98.
Zhu, Y., Chiu, H., & Infante Holguin-Veras, E. 2018. It Is More Blessed to Give Than to Receive: Examining the Impact of Knowledge Sharing on Sharers and Recipients. Journal of Knowledge Management, 22 (1): 76-91.
